Refund Policy
1. No Refund After Service Completion
Once a service has been fully delivered—such as data entry work, maintenance, printer support, or a training session—the payment is non-refundable. This is because time, effort, and expertise have already been applied, and services cannot be “returned” once completed.
2. Missed or No-Show Appointments
If you schedule a service or training session and fail to attend without giving at least 24 hours’ notice, your payment will be forfeited. Time slots are reserved in advance, and missed sessions affect availability for other clients.
3. Cancellations Before Work Begins
If a client wishes to cancel a scheduled service before any work has started, a refund may be granted. The refund amount will depend on how much time has already been spent on preparation or communication. Full refunds are usually possible if cancellation is made promptly.
4. Service Disruption Due to My Technical Issues
If I am unable to deliver a service because of a technical issue on my end (e.g., system failure, connectivity problems), the client will be given the option to reschedule the service or receive a full refund.
5. Client-Side Technical or Access Issues
Clients must ensure they have a working internet connection, necessary software installed, remote access enabled (if needed), and accurate details provided. Refunds will not be issued if the service cannot be completed due to problems on the client’s side.
6. Digital Materials Are Final
Any digital materials provided (e.g., training notes, documents, worksheets, videos, or software guides) are considered non-refundable once delivered. Digital files cannot be returned, and usage rights are transferred upon delivery.
7. No Hardware Involvement or Product Returns
As I do not sell physical items, hardware, or products, there are no product returns or hardware-based refunds. All services are software-related and digital-only.
8. Custom and Bulk Services Are Non-Refundable Once Started
For large or customized services (such as bulk data entry or long-term training plans), once the work has begun, no refunds will be issued. However, if an error occurs due to my side, I will correct it promptly at no extra cost.
9. Refund Processing Time
If a refund is approved, it will be processed within 5–7 business days using the original method of payment. Clients will be notified via email or WhatsApp once the refund is issued.
10. Dispute Resolution and Client Satisfaction
If you are not satisfied with a service, I encourage you to contact me directly before opening a dispute. I am committed to resolving issues promptly and fairly. In most cases, concerns can be resolved through communication, rescheduling, or adjustments to the service.